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Had to google online. Apparently there is a setting for the hardness of water, nothing supplied to determine the hardness of water.","social":{"facebook":"https://www.facebook.com/dialog/share?app_id=940756640614851&href=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9a5b0ae4b0b3d945398498%2Fnull%2F6a9fbbb0e4b0f5189cdb12ed%2F","twitter":"https://twitter.com/intent/tweet?text=Cones%20with%20no%20instructions.%20Had%20to%20google%20online.%20Apparently%20there%20is%20a%20setting%20for%20the%20hardness%20of%20water%2C%20nothing%20supplied%20to%20determine%20the%20hardness%20of%20water.%20on%20DeLonghi%20UK&url=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9a5b0ae4b0b3d945398498%2Fnull%2F6a9fbbb0e4b0f5189cdb12ed%2F&via=Feefo_Official"},"feedbackVerificationState":"feefoVerified","product":{"title":"Nespreso Citiz Platinum Coffee Machine with Aeroccino Milk Frother - Platinum Edition","sku":"EN330M","url":"https://www.delonghi.com/en-gb/","reviews_url":"https://www.feefo.com/en-GB/reviews/delonghi-uk/products/nespreso-citiz-platinum-coffee-machine-with-aeroccino-milk-frother-platinum-edition?sku=EN330M","parent_sku":"EN330_SP","image_url":"https://dam.delonghi.com/902x902/assets/213619"},"created_at":"2026-09-08T07:39:27.599Z","helpful_votes":0}],"locale":"en_GB","products_purchased":["Nespreso Citiz Platinum Coffee Machine with Aeroccino Milk Frother - Platinum Edition"],"last_updated_date":"2026-09-08T07:39:29.879Z"},{"merchant":{"identifier":"delonghi-uk"},"url":"https://www.feefo.com/en-GB/reviews/delonghi-uk/6a9cfd92e4b06b472b7bebc6/customer-review-","social":{"facebook":"https://www.facebook.com/dialog/share?app_id=940756640614851&href=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9cfd92e4b06b472b7bebc6%2Fnull%2F6a9e9666e4b0f5189c983043%2F","twitter":"https://twitter.com/intent/tweet?text=Very%20disappointed%20with%20the%20cappuccino%20this%20machine%20makes.%20I%20bought%20it%20because%20Which%20said%20it%20made%20a%20cracking%20cappuccino.%20It%20doesn%E2%80%99t.%20If%20I%20could%20send%20it%20back%20I%20would.%20on%20DeLonghi%20UK&url=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9cfd92e4b06b472b7bebc6%2Fnull%2F6a9e9666e4b0f5189c983043%2F&via=Feefo_Official"},"customer":{"display_name":"Trusted Customer"},"products":[{"rating":{"min":1,"max":5,"rating":2},"id":"6a9e9666e4b0f5189c983043","review":"Very disappointed with the cappuccino this machine makes. I bought it because Which said it made a cracking cappuccino. It doesn’t. If I could send it back I would.","social":{"facebook":"https://www.facebook.com/dialog/share?app_id=940756640614851&href=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9cfd92e4b06b472b7bebc6%2Fnull%2F6a9e9666e4b0f5189c983043%2F","twitter":"https://twitter.com/intent/tweet?text=Very%20disappointed%20with%20the%20cappuccino%20this%20machine%20makes.%20I%20bought%20it%20because%20Which%20said%20it%20made%20a%20cracking%20cappuccino.%20It%20doesn%E2%80%99t.%20If%20I%20could%20send%20it%20back%20I%20would.%20on%20DeLonghi%20UK&url=https%3A%2F%2Fwww.feefo.com%2Freviews%2Fdelonghi-uk%2F6a9cfd92e4b06b472b7bebc6%2Fnull%2F6a9e9666e4b0f5189c983043%2F&via=Feefo_Official"},"feedbackVerificationState":"feefoVerified","product":{"title":"Nespreso Citiz Platinum Coffee Machine with Aeroccino Milk Frother - Platinum 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Very happy with it , my previous on often rejected a pod or ended up with the coffee filtering into the pod tray instead of the cup and I’d have to fiddle with it sometimes to get it to work properly.it was also messy to clean  This one is amazing I can just pop the cup under press the button and it does its job spot on each time ,. 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